Support
"Customer is God” - is the key to success for us. We are always ready to provide our best to our customers. To contact Truechip customer support please writes us at support@truechip.net.
Truechip Support -
- 24 x 5 Support to Customers
- Customer Satisfaction
- On Time Delivery
- Integration and Usage Support
- Bug/ Enhancement Request
Truechip Provide Support for -
- Product Usage
- Product Query
- Product Installation
- Product Integration
- Enhancement Request
Truechip Support Process -
- We provide support using mails, calls, Skype, VPN, visits at customer site
- All the queries goes to support team
- Support team response with solution or ask for more information about the query
- After that support team reverts with bug/ enhancement or usage query classification
- In case of high severity we give you response within 24hr
Reporting a Query or Issue -
- To understand a query or issue we need following details –
- Information about the verification environment and components
- Description of query or issue
- Details of set configuration
- Debug log files of VIP BFMs and dump files
Contact Truechip Support -
- Mail us - support@truechip.net
- Connect us on Skype - truechip.support
- Call us - +91-120-4227550
