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Support

Truechip Support

Support

"Customer is God” - is the key to success for us. We are always ready to provide our best to our customers. To contact Truechip customer support please writes us at support@truechip.net.

Truechip Support -

  • 24 x 5 Support to Customers
  • Customer Satisfaction
  • On Time Delivery
  • Integration and Usage Support
  • Bug/ Enhancement Request

Truechip Provide Support for -

  • Product Usage
  • Product Query 
  • Product Installation
  • Product Integration
  • Enhancement Request

Truechip Support Process -

  • We provide support using mails, calls, Skype, VPN, visits at customer site
  • All the queries goes to support team
  • Support team response with solution or ask for more information about the query
  • After that support team reverts with bug/ enhancement or usage query classification
  • In case of high severity we give you response within 24hr

Reporting a Query or Issue -

  • To understand a query or issue we need following details –
    • Information about the verification environment and components
    • Description of query or issue
    • Details of set configuration
    • Debug log files of VIP BFMs and dump files

Contact Truechip Support -

  • Mail us - support@truechip.net
  • Connect us on Skype - truechip.support
  • Call us - +91-120-4227550